Accessibility - Heartwood Wellbeing

Our Accessibility Commitment

Heartwood Wellbeing is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. We aim to conform to WCAG 2.1 Level AA standards.

Accessibility Features

Visual Design

High contrast color schemes for better readability
Clear, readable fonts with appropriate sizing
Consistent navigation and layout structure
Alternative text for all images
Responsive design that works on all devices

Navigation

Keyboard navigation support
Skip links for main content
Logical heading structure (H1, H2, H3)
Descriptive link text
Breadcrumb navigation where appropriate

Content

Plain language and clear instructions
Consistent terminology throughout
Logical content flow and organization
Sufficient color contrast ratios
Text that can be resized up to 200% without loss of functionality

Assistive Technologies

Our website is designed to work with various assistive technologies including:

Screen readers (NVDA, JAWS, VoiceOver)
Voice recognition software
Switch navigation devices
Screen magnification tools
Keyboard-only navigation

Known Limitations

While we strive to make our website fully accessible, we acknowledge that some areas may have limitations:

Some third-party content may not be fully accessible
Older PDF documents may not be screen reader compatible
Some interactive elements may require mouse interaction

Ongoing Improvements

We are committed to continuously improving the accessibility of our website. Our ongoing efforts include:

Regular accessibility audits and testing
User feedback integration
Staff training on accessibility best practices
Implementation of new accessibility features
Regular updates to meet evolving standards

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Contact Methods

Email: info@heartwoodwellbeing.co.uk

Phone: +44 7931 220197

WhatsApp: Contact Kelly on WhatsApp

We aim to respond to accessibility feedback within 5 business days and will work with you to address any issues.

Alternative Formats

If you need information from our website in an alternative format, please contact us. We can provide:

Large print versions of documents
Audio recordings of text content
Braille versions where appropriate
Plain text versions of complex documents
Alternative communication methods

Service Accessibility

Our holistic therapy services are designed to be inclusive and accessible. We can accommodate various accessibility needs during in-person sessions, including:

Wheelchair accessible treatment areas
Flexible appointment scheduling
Communication support for hearing or speech difficulties
Adapted treatment techniques as needed
Support for cognitive accessibility needs

Last Updated: January 2025
This accessibility statement will be reviewed and updated regularly to reflect our ongoing commitment to accessibility.

Accessibility Statement